Either to remove the existing account from their email or to recover their hacked account and replace the newly made account with the old one. So the only option people see is to create a support ticket. You simply cannot recover your account because there is an existing account on your email which is the reason why the hacker made a new account so you cannot use this method.
You can recover your account using the recover link in the email but what happens when you try to do it? Now I'll point something out that is very obvious. This email contained a few things, previous email, new email and two ways to undo it if it was done without consent. Going to point #1 the email stating my email was changed. Why do I list these things? Well I like to think about things and was wondering why he had made a new account. A new account had been created on my email.An email stating that my email was changed from my rockstar account.The hacker then promptly proceeded to create a new account on my email and so I was stuck with a new account that had nothing on it. A few weeks ago my rockstar account got hacked and the email was changed so my account got stolen.
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